Service Rules

Public Offer of the USDT2EUR Service

Last Updated: July 22, 2026

These Terms of Use ("Terms") govern access to the crypto-asset exchange service USDT2EUR.COM (the "Service") and the conditions of its use.

Please read these Terms carefully before using the Service. By submitting an electronic exchange request, contacting us via official contact information, filling out a feedback form, or otherwise using the Service, you confirm your agreement with these Terms and other applicable policies. If you do not agree with any part of these Terms, please do not use our Service.

1. Definitions

Crypto asset

A digital representation of value or rights that can be transferred and stored electronically using distributed ledger technology or similar technology, including but not limited to Bitcoin (BTC), Ethereum (ETH), or Tether (USDT).

Fiat Currency

A currency recognized as legal tender and issued by a central bank or other authorized government body, including but not limited to the US Dollar (USD) or Euro (EUR).

Cash Funds

Money in the form of banknotes and coins that are legal tender in the respective country, used for transactions without the involvement of banks or electronic payment systems.

Non-Cash Funds

Funds held in bank accounts, payment systems, or other electronic payment instruments that are not transferred in cash.

Exchange Request

Information provided by the User to conduct the exchange of crypto assets or fiat currency, confirming the User's agreement with the exchange conditions offered by the Service.

Refund of funds provided by the User for the exchange operation

An operation to return funds to the same details from which they were initially provided to the Service for the exchange operation or to other details specified by the User, provided this does not contradict these Terms. Returns can be made for crypto assets, non-cash funds, and cash funds. Returns are performed when a transaction cannot be executed or assets must be returned in accordance with the Service's AML/CTF policy.

Identity Verification (KYC)

A set of measures aimed at establishing the User's identity, verifying their documents, and assessing the risk level associated with their activity to prevent money laundering, terrorism financing, and other illegal activities.

AML/CTF

A set of international and national norms, rules, and procedures aimed at preventing the use of the financial system for laundering proceeds of crime, financing terrorist and extremist organizations, circumventing sanctions, and conducting other illegal operations.

Proof of Funds (PoF)

Provision of documents or information confirming the source and legality of the user's funds.

Source of Funds (SoF)

Provision of information regarding the origin of funds used in a specific transaction in order to confirm their legality.

High-Risk Transaction

A transaction that, by its characteristics, may be associated with an increased risk of money laundering or terrorism financing (for example, atypical amounts or sources of funds, links to high-risk jurisdictions, sanctions, or other suspicious factors), in accordance with the Service's AML/CTF policy.

2. Services of the Company

The Company undertakes to provide cryptoasset exchange services for a commission fee from the User, after the User submits the corresponding Exchange Request. Exchanges are conducted through selling or buying cryptoassets to/from third parties willing to exchange them at a price not lower than indicated in the Exchange Request. Funds are transferred by the Company to the details specified by the User. Profits generated during the exchange remain at the Company's disposal and are considered additional remuneration for the provided services.

USDT2EUR exchange does not store cryptoassets in its own wallets. To ensure liquidity and conduct operations, the Service uses reliable, verified third-party providers.

The Company undertakes to provide services in accordance with these Terms and applicable law, as well as to inform the User about the status of their Exchange Request and current exchange conditions. All operations with cryptoassets or fiat funds are conducted in accordance with the rules of the respective electronic payment systems. In turn, the User undertakes to provide accurate, truthful, and complete information necessary for the Company to fulfill its obligations under these Terms.

3. Agreement Conclusion

These Terms are considered accepted by the User at the moment of submitting an Exchange Request. Information about exchange conditions posted by the Company constitutes a public offer. Submission of an Exchange Request by the User constitutes acceptance of this offer and confirms consent to the transaction. The time, date, and parameters of the Exchange Request are automatically recorded by the system at the time of submission.

The terms of the Exchange Request take effect upon the full receipt of cryptoassets, non-cash funds from the User to the Company's accounts, or upon delivery of cash funds to the Company in the prescribed manner, provided that the User successfully passes the AML procedure in accordance with the Service's AML/CTF Policy posted on the Company's website. These Terms apply from the submission of the Exchange Request until its execution according to the schedule specified in the Exchange Request, or until termination at the initiative of either party.

4. Procedure for Conducting Exchange Operations

4.1. It is strictly prohibited to use the Service for illegal transfers, fraudulent activities, or other unlawful operations. The User undertakes to comply with these requirements and bear responsibility in accordance with applicable law.

4.2. If the Exchange Request cannot be fulfilled within the specified timeframe for reasons beyond the Company's control (including, but not limited to: technical communication failures; insufficient funds in the Company's or other parties' accounts; provision of incorrect, unreliable, or incomplete contact information by the User; incorrect or incomplete recipient details; and similar circumstances), funds will be returned to the User's details or credited to their account within 72 hours, except as provided in Sections 8 and 13 of these Terms.

4.3. The Company may provide transaction information to law enforcement agencies, payment system administrations, and victims of unlawful acts proven by court decisions.

4.4. The User undertakes to provide all documents verifying their identity, as well as other information in accordance with the requirements of payment systems and AML/CTF policy, upon the Service's request.

4.5. The Company may refuse services if the User refuses to provide identity verification documents or fails to complete the verification procedure requested by the Company, as provided in Section 8 of these Terms. Verification may apply to both the User and the Recipient of funds under the Exchange Request, particularly when cash is issued or signs of elevated AML/CTF risk are present.

4.6. The User undertakes not to interfere with the operation of the Service, not to damage its software or hardware, and to provide accurate information necessary to fulfill the Company's obligations under the Exchange Request.

4.7. In case of seizure, confiscation, or withholding of funds by a payment system, bank, or law enforcement agency by court decision or other reasons unrelated to the Company, payments to the User are made only after the Company receives the funds. The User must compensate for any financial losses caused by their actions within 7 calendar days. Otherwise, the Company may withhold the User's funds until full recovery of losses caused by the User.

4.8. Using the Service for arbitrage transactions is strictly prohibited. Accounts suspected of arbitrage are blocked, and Exchange Requests are canceled with funds returned.

4.9. The User undertakes to follow all instructions on the Service website, including operational procedures and schedules. Failure to comply deprives the User of the right to make claims against the Company regarding service quality or timing.

4.10. For safety when receiving cash funds, the User must:

• Take a photo of the received funds in the exact condition in which they were delivered, before counting, inside a building or another safe location. Photos taken outdoors will not be accepted.
• Take a photo showing the total number of bundles (placed on their edge) so that they are clearly visible.
• Unpack and count the received funds after photographing.
• Provide photos and count confirmation within 24 hours of receipt. Claims for shortages after this period are not accepted.

4.11. The User may cancel an Exchange Request before the transaction is completed after transferring crypto assets, non-cash, or cash funds to the Company, except as provided in Sections 8 and 13. User-initiated returns not caused by the Company's fault incur additional costs under Section 9.

4.12. If an amount received in the Company's account differs from the amount specified in the Exchange Request, the Company shall make a recalculation corresponding to the actual funds received. If the difference exceeds 10%, the Company may terminate the Exchange Request unilaterally, as if it had not come into effect, without the need to notify the User. In such cases, funds are returned to the User's details, minus commission fees. Similarly, in the case of receiving cash, recalculation and refund shall be carried out based on the actual amount and any potential expenses incurred by the Company related to the handling of cash.

4.13. If crypto assets or funds are not transferred to the User's specified details within the timeframe indicated in the Exchange Request, the User has the right to cancel the agreement and request return of assets: crypto assets are returned to the specified wallet, cash personally, non-cash funds to the specified bank or electronic account. Return is processed by the Company only if the corresponding funds have not yet been transferred to the User's specified account details. Returns are completed within 72 hours from the moment the request for termination is received, except in cases provided for in Sections 8 and 13 of these Rules. The Company is not responsible for delays beyond its control.

4.14. If the crypto assets or funds are not transferred to the Company within the period specified in the Exchange Request from the moment it was submitted by the User, the terms of the Exchange Request may be terminated by the Company unilaterally, as not having entered into force, without the need to notify the User. If the crypto assets or non-cash funds are received in the Company's accounts after the specified period, such funds shall be transferred back to the User's account, with all commission fees related to the transfer deducted from these funds. In the event that the User requests to proceed with the exchange operation after the period specified in the Exchange Request, the Company reserves the right to modify the exchange rate and the terms of the Exchange Request.

4.15. If a delay occurs in the transfer of funds to the details specified by the User due to the fault of the payment system, the Company shall not be held liable for any losses arising from the delayed receipt of funds. In such a case, the User agrees that all claims shall be directed to the payment system, while the Company will provide assistance to the extent possible and within the framework of applicable law.

4.16. In the event of detection of falsified communication flows or any interference aimed at disrupting the operation of the Service, including its software code, the application shall be suspended, and the transferred funds shall be recalculated in accordance with the current agreement. If the User does not agree with the recalculation, they have the full right to terminate these Terms, and the crypto assets will be sent to the details specified by the User.

4.17. Using the Service, the User acknowledges that the Company's liability is limited to the provisions of these Terms and received crypto assets or funds, without additional guarantees.

4.18. The User must comply with applicable law and avoid tampering with communication flows or disrupting the Service's software.

4.19. The Company is not responsible for losses due to incorrect crypto asset transfers if the User provided incorrect details.

4.20. In the event of a failure on the part of the payment system, such exchanges will be processed manually during the Service's working hours.

4.21. The Company is not responsible for third parties impersonating it. Only contacts listed on the website are official and can be used for performing exchange operations. For security reasons, use links on the website when accessing social networks or messengers. Verify Telegram username carefully.

4.22. When sending crypto assets to the Company's wallet, the User must provide transaction confirmation: a screenshot showing time, Company wallet address, transfer amount, and TXID or blockchain link. For non-cash transfers, an electronic statement must be provided.

4.23. The provider may adjust rates if additional conditions are set by the User not described in the Exchange Request or Terms:

• Issuance time,
• Special requirements for the denomination, appearance, and year of issue of the banknotes,
• Issuance location,
• Other conditions complicating processing.

4.24. In addition to these Rules, certain exchange directions may have additional conditions (for example: fees, limits, execution times, verification requirements, and others). These conditions are displayed when creating an Exchange Request. Continuing to complete the Exchange Request signifies the User's agreement with such conditions. In case of a conflict between these Rules and the special conditions, the special conditions shall apply. By creating an Exchange Request, the User confirms that they have read and agreed to them.

5. Rules for Rate Fixation

The Service uses cryptocurrency exchanges Binance, Coinbase, OKX and Kraken to determine the current crypto asset rates. The exchange rate is fixed at the moment the required number of confirmations is received in the respective network, exclusively during Service working hours, and only after providing proof of sending crypto assets to the Service operator within 30 minutes from the creation of the Request. The Service hedges Requests via market orders; rate volatility may reach up to 5%.

Required confirmations for various crypto assets are as follows:

When exchanging fiat funds for crypto assets, the exchange rate is fixed after payment confirmation during Service working hours. Fiat cross-rates are determined according to market rates; in high volatility, cross-rates may be fixed based on www.xe.com.

The amount to be received is determined based on the actual payment received by the Service, except as provided in Sections 4 and also Sections 8, 11 and 13.

6. Fees

The Service commission is calculated using the formula:

I (%) = (P / L − 1) × 100, where:

• P is the asset value on the Service at the time it is credited to the Service account;
• L is the market value of the asset at the time it is credited, determined:
  • For crypto assets, based on cryptocurrency exchange data (Binance, Coinbase, OKX and Kraken);
  • For fiat funds, based on market cross-rate (during high volatility, cross-rate may be fixed according to www.xe.com).

This formula is used to calculate the percentage commission retained by the Service for performing the exchange operation.

7. Warranty Period

The Company guarantees the services provided for 24 hours from the completion of the exchange operation unless otherwise specified in these Terms or the Exchange Request.

8. Identity Verification (KYC)

8.1. We conduct User identity verification to ensure Service security and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws. You agree to undergo verification upon Service request and in accordance with AML/CTF policy. We may request additional documents not only for general verification but also for a specific transaction if it is classified as high-risk. Verification may apply to both the User and the Recipient, especially for cash disbursement or high AML/CTF risk transactions.

Verification may include (but is not limited to):

• Identification document (passport, ID card, driver's license, etc.);
• Selfie for identity confirmation;
• Additional personal information to comply with international AML/CTF standards (phone, email);
• Information and documents within the framework of Proof of Funds / Source of Funds procedures;
• Transaction-specific documents for high-risk transactions per AML/CTF policy.

8.2. The Company has implemented a monitoring system to detect high-risk transactions and other unlawful activity, using crystalintelligence.com and/or other authoritative analytics at its discretion, which may be used either in combination or separately.

In order to prevent the circumvention of control mechanisms and in accordance with applicable regulatory requirements, the Company does not disclose the parameters of its monitoring systems, including threshold values, internal rules, and other risk assessment criteria. This information is confidential.

If AML risk exceeds a set threshold, the Company may:

• Suspend the transaction or hold funds until investigation and full verification;
• Refuse fund withdrawals to third-party accounts without explanation;
• Request documents and information from the User, including photos/videos with an identity document, screenshots or videos from the wallet account, as well as other materials and documents related to the Exchange Request;
• Request additional materials within the framework of PoF/SoF procedures.

Requests for information are sent only via official Service contacts listed on the website and to the User's contact information provided in the Exchange Request.

In the event that the requested information is not provided or no response is received from the User within 3 (three) months, the funds may remain frozen until all Company requirements are fulfilled.

After all required documents and information are provided, the standard review period is up to 12 (twelve) business days.

Funds frozen due to sanctions-related restrictions may remain blocked until such restrictions are lifted.

To reduce the risk of funds being frozen, the Company recommends that Users:

• perform an AML check in advance or provide the address to the operator for a preliminary risk assessment prior to initiating an exchange transaction (such a preliminary check may be carried out via a monitoring service by submitting the necessary data to the operator);
• regularly review the current version of this Policy;
• use only recognized international specialized services for AML checks.

A low AML risk level does not guarantee successful crediting of funds for an exchange transaction, but only indicates a reduced level of risk; the final assessment of a deposit transaction is possible only after the actual receipt of funds; even in the absence of high-risk labels, a transaction may be additionally reviewed for compliance with the Service's internal policies and requirements.

8.3. Digital assets are returned only to the original details or other User-provided details after:

• User confirmation and Service security check;
• Full verification;
• Payment of transaction fees (network-dependent, set by the Service);
• Coverage of additional costs related to the technical team handling the return.

If the Service refuses return to other addresses provided by the User, the funds are returned exclusively to original details.

Users must provide confirmation of correct details for return.

The return of such funds is processed by the Company within 14 calendar days, starting from the date the User is notified of the Service's decision regarding their refund request and provided that all requirements of this Agreement are met.

8.4. The Company may complete an exchange operation only after:

• Full identity verification according to AML/CTF policy and KYC standards;
• Transaction risk assessment, including connections to high-risk sources, sanctions, Dark Market, Stolen Coins, Scam, and other AML/CTF indicators;
• Verification of all documents and information provided by the User, including identification data, screenshots or videos from wallets, and other materials, if the transaction is classified as high-risk.

8.5. The Company reserves the right to refuse services to citizens, residents, or individuals permanently residing in the following countries and regions: the Republic of Abkhazia, the Republic of South Ossetia, the Nagorno-Karabakh Republic, the Turkish Republic of Northern Cyprus, and the Transnistrian Moldavian Republic. Additionally, services are not provided to individuals residing in territories temporarily not controlled by the government of Ukraine, including the Autonomous Republic of Crimea and certain areas of Donetsk and Luhansk regions. Applications from such territories are not accepted for processing.

Detailed AML/CTF policy information is available via the corresponding link.

9. Return Policy

9.1. The Company reserves the right to refuse the provision of exchange services and initiate a refund if there are suspicions of a violation of these Rules, the Service's applicable AML/CTF Policy, applicable legislation, the legislation of the User's country, or any other regulatory acts, or if the funds were sent on behalf of a person whose name does not match the User's name. In the event of a refund, the provisions of Clauses 4.8, 4.11, 4.12, 4.13, and 4.14 of these Rules shall apply, as well as Clause 4.5 regarding verification upon the Company's request.

9.2. If the User terminates the Terms after transferring funds and before an exchange is completed, returns are made with retention of direct return costs and possible Company losses, up to 5% of the exchanged amount.

9.3. Returns are processed within 72 hours of termination request, except as in Sections 8 and 13. The Company is not liable for delays beyond its control. Delays may extend if necessary funds are unavailable.

9.4. Returns are made to the original details from which the funds were sent unless the User provides another address, which is verified and approved by the Service's security team, except in cases specified in Sections 8 and 13 of these Terms.

9.5. The User cannot request returns for completed Exchange Requests.

9.6. High-risk transaction returns are processed within 14 calendar days from notification. Users must confirm return details after verification.

9.7. Fees for transaction processing are paid separately, at the rate established by the Service, and depend on the network in which the deposit was made:

• TRC20: 40 TRX;
• ERC20: 0.0045 ETH.

For other crypto assets, the fee is deducted from the deposit amount according to actual blockchain transaction cost.

9.8. Additionally, the Service reserves the right to charge the User a fixed fee of 100 USDT to cover the labor costs of the technical team required to process the refund.

9.9. In the event of accidental transfer of crypto assets to the wrong network, the possibility of a refund is determined on a case-by-case basis. The Service reserves the right to refuse the refund of funds sent to an incorrect network.

9.10. In the event of accidental transfer of funds to the Service's wallets, the possibility of a refund is determined on a case-by-case basis. The Service reserves the right to refuse the refund of such funds.

10. Taxation

Determining applicable taxes on payments you make or receive, as well as calculating, paying, and reporting such taxes, is solely your responsibility. The Company is not liable for determining the User's tax obligations or for collecting, calculating, reporting, or remitting taxes on any transactions. The User agrees to comply with all applicable tax laws, including, but not limited to, obligations to declare and pay taxes arising from the use of USDT2EUR exchange services.

11. Termination and Service Restrictions

The Company may suspend or terminate the provision of services to the User in the event of a violation of these Terms, as well as upon detection of suspicious or potentially illegal transactions. In such cases, the Company will send the User an email specifying the reasons and listing the actions required to remedy the violations. If the User does not take the necessary measures within 30 (thirty) calendar days from the date of notification, the Company has the right to permanently terminate the provision of services.

The Company may also restrict access to the Service or refuse service to a User in cases of:

• Violation of the Terms;
• Submission of false or forged documents for verification;
• Use of anonymizers, VPNs, or other tools to conceal identity/location when accessing the Service;
• Use of funds obtained illegally;
• Creation and use of multiple accounts by one individual;
• Filing complaints with payment system operators about the Service's actions without first contacting the Company's support;
• Sending spam or otherwise abusing the functionality of the Service.

The Company takes all necessary measures to protect the Service from unauthorized access, cyberattacks, and other threats. Accordingly, the User agrees to use only verified and secure devices and networks to access the Service, ensure the safety of their account credentials, and prevent their use by third parties. In the event of suspicious activity on the User's account, the Company may also temporarily restrict access to the account until the circumstances are clarified and security is confirmed.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its affiliates, subsidiaries, officers, directors, employees, or agents shall not be liable for any indirect, incidental, punitive, or exemplary damages, including, but not limited to, lost profits, loss of revenue, data, or business opportunities, arising from the use of or inability to use the Service, regardless of the legal basis for such liability, even if the Company has been advised of the possibility of such damages and losses.

The Company makes reasonable efforts to ensure uninterrupted operation of the Service; however, it does not guarantee continuous, timely, secure, or error-free access to the Service. In the event of technical malfunctions, errors, or failures, the Company's liability is limited to the amount of the commission fee received from the User for the completed transaction.

Under no circumstances shall the Company be liable for losses resulting from third-party actions, including, but not limited to, hacking, fraud, or payment system failures.

Under no circumstances shall the Company, its affiliates, subsidiaries, officers, directors, employees, or agents be liable for delays, losses, or damages arising from User errors, including, but not limited to, providing incorrect account or wallet information. The User bears full responsibility for the accuracy, reliability, and currency of the information provided. The Company may suspend the execution of a transaction until correct data is received.

13. Force Majeure

In the event of force majeure circumstances during the execution of a User's Exchange Request, including, but not limited to, natural disasters, military actions, acts of government authorities, terrorist acts, strikes, and other events beyond the reasonable control of the Company that prevent the fulfillment of obligations under these Terms, the performance deadlines are postponed for the duration of such circumstances and their consequences. The Company shall not be liable for incomplete or untimely performance due to force majeure.

14. Intellectual Property

The website and all materials posted on USDT2EUR exchange, including texts, graphics, logos, images, and software, are the intellectual property of the Company or its partners and are protected by copyright, patent, trade secret, and other intellectual property rights. You are not permitted to copy, modify, reproduce, distribute, publicly display, or use any content for commercial purposes without our written consent. You are also prohibited from reverse engineering, decompiling, or attempting to extract the source code of any software. In case of infringement, the Company reserves the right to take legal action or involve competent authorities to protect its rights.

15. Personal Data Protection

The Company undertakes to comply with applicable laws regarding personal data protection and confidentiality. All User personal data is used solely for fulfilling obligations under these Terms. Disclosure of personal data to third parties is allowed only as required by law or necessary to fulfill obligations. The Company also implements organizational and technical measures to protect personal data from unauthorized access, loss, alteration, or disclosure. Detailed information about the privacy policy is available at the relevant link.

16. Governing Law

These Rules shall be governed by and construed in accordance with the laws of the Republic of Panama. Any disputes arising out of or in connection with these Rules, including those relating to their validity, interpretation, performance, breach, or termination, shall be settled by the Parties through negotiations. The User may submit claims to the official contact addresses of the Company specified in these Rules. If no agreement is reached within sixty (60) calendar days, the dispute shall be referred to the competent court of the Republic of Panama.

17. Amendments

We reserve the right to amend these Terms at any time. Such changes take effect upon publication on the USDT2EUR exchange website. Continued use of the Service after changes are made constitutes your acceptance of the new terms. If you do not agree with the amended Terms, discontinue use of the Service.

18. Language of the Terms

In the event of discrepancies between different language versions of these Terms, the Russian version shall prevail.

19. Contacts

For questions, including exchange operations, contact via email: support@USDT2EUR or Telegram.